Study Guide: companion to What? Did you really say what I think I heard?
For those interested adding new listening skills to more accurately hear what others mean to convey in conversations, this Study Guide presents a comprehensive learning endeavor from discovery through to choice; from where you are now to where you need to be to hear without bias.
Using exercises, assessments, Facilitative Questions and tips in a workbook-type program, learners will uncover the issues that have prevented or impeded unbiased listening and offer a route through to enhanced competence.
Here is a sample:
Initial assessment [partial sample]
_As soon as I realize I have misheard someone, I ask her to repeat what she said so I can understand the message she wants to impart.
_When I realize I have misheard someone, I tell them to say what they want to tell me in a different way to help me understand it better.
_When my communication partner tells me I misheard her, I know it isn’t my fault because I listen carefully and hear all of her words accurately.
_When my communication partner tells me he thinks I misheard, I ask what I missed so I can get it right.
_What patterns and tendencies did you notice?
_What are your challenges? What habits do you rely on regardless of outcome?
_What are your strengths that enable you to hear your communication partner accurately in most conversations?
_What prevents you from employing these skills in all conversations?
The material in this Study Guide includes some of the Assessments and Exercises from What? Did You Really Say What I Think I Heard? and takes the material further into discovery and actual skills transfer. The material is thought-provoking, multifaceted, and substantial – designed for those seeking to enhance their current skills.
Thank you for your interest.