In-House Training: Hearing others without bias

For teams who want to make sure they hear clients, prospects, partners, and teammate with full comprehension, this one day program is a hand-on learning day designed to produce real change. Useful for sales, management, leadership, coaching, consulting.

Different from behavior-based programs, this course will teach a Choice Model to enable the ability of each participant to recognize

  • Problem areas where participants’ listening patterns obstruct collaborative communication;
  • Misunderstandings the moment they occur – and provide an immediate resolution;
  • How to make a correction during conversations going off track;
  • What is actually being said, at a metamessage level, rather than making assumptions.

Each program will be customized for the industry and content needs of each group. This is a hands-on experiential program that will result in choice, skills, hearing accurately, and the ability to truly collaborate. Taught by Sharon Drew Morgen, the originator of the material and author of What? Did You Really Say What I Think I Heard? will enable teams, groups, or Boards in any industry, the ability to have the communication tools to become great leaders, innovators, and collaborators.


  1. Introduction: how do you hear now? And how does it affect your colleagues? Your clients?
    • Assessments/questionnaires to determine listening strengths and weaknesses of each participant.
    • Group discussions directed by specific discovery and collaboration-based guides.
    • Large group integration discussion.
  2. The Choice Model
    • How to move between Self and Observer to notice problems as they arise.
    • Exercise to learn and integrate the Choice Model.
  3. Learning choice: exercises to use the Choice Model in daily work situations.
  4. Small group interactions: Design check lists and action items for situations involving client, team, partner situations: what needs to be heard, how to make certain conversations are on course, how to enhance creativity, leadership, and collaboration.

Should you have further questions, contact Sharon Drew at

Should you wish learning tools to enable improved ability to hear others accurately, see the Assessments and Study Guides.