By Sharon Drew Morgen

Thank you for purchasing What? Did you really say what I think I heard? I hope you enjoy it. Download your copy. 

Should you wish to follow on your learning – either individually or with a team – please look at the materials that have been developed specifically for use with the book.

  1. Study Guide – learn how you bias your listening.
  2. Assessment Tool: How Bias, Assumptions, and Triggers effect communication – learn how to improve your ability to hear what others mean to convey and close the misunderstanding gap. This tool is based on the Exercises and Assessments throughout the book, but takes the material much farther for a much more complete, complex learning experience. When completed, this program will dramatically improve your ability to hear others without misunderstanding.

Please tell others about the book if you like it. I’d like us all to hear what others mean to convey.

Sharon Drew Morgen