As business folk, we hold meetings regularly. Yet often we don’t accomplish what we set out to achieve. Why?
Meetings are held to accomplish a specific, beneficial outcome requiring the attendance of the right people with the right agenda.
Often we end up with miscommunication, wasted time, incomplete outcomes, misunderstanding, lack of ownership and ongoing personnel issues – sometimes an indication of internal power and faulty communications issues.
With greater success we can: stimulate thinking; achieve team building, innovation, and clear communication; and efficiently complete target issues. Here are some problem areas and solutions:
People. When outcomes aren’t being met effectively it’s a people- and management problem including: fall-out, sabotage, and resistance; long execution times; exclusion of peripheral people; restricted creativity and communication; exacerbated power and status issues. Are the most appropriate people (users, decision makers, influencers) invited? All who have good data or necessary questions?
Agenda. No hidden agendas! Recipients of potential outcomes must be allowed to add agenda items prior to the meeting.
Action. Too often, action items don’t get completed effectively. How do action items get assigned or followed up? What happens if stuff’s not done when agreed? How can additional meetings be avoided?
Discussion. How long do people speak? How do conversations progress? How do the proceedings get recorded? What is the format for discussions? How is bias avoided?
Understanding. Does everyone take away the same interpretation of what happened? How do you know when there have been miscommunications or misunderstandings?
Transparency. Agendas should be placed online, to be read, signed-off, and added to.
Accomplishments. Are items accomplished in a suitable time frame? What happens when they aren’t?
Meetings can be an important activity for collaboration and creativity if they are managed properly and taken as a serious utilization of time and output. Ask yourself: Do you want to meet? Or get work accomplished collaboratively?
Sharon Drew Morgen is the author most recently of What? Did you really say what I think I heard?, as well as self-learning tools and an on-line team learning program – designed to both assess listening impediments and encourage the appropriate skills to accurately hear what others convey, to avoid biases, misinterpretation, and misunderstanding.
Sharon Drew is also the author of the NYTimes Business Bestseller ‘Selling with Integrity’ and 7 other books on how decisions get made, how change happens in systems, and how buyers buy. She is the developer of Buying Facilitation® a facilitation tool for sellers, coaches, and managers to help Others determine their best decisions and enable excellence. Her award winning blog sharondrewmorgen.com has 1500 articles that help sellers help buyers buy. Sharon Drew has recently developed 3 new programs for start ups.
She can be reached at sharondrew@sharondrewmorgen.
Sharon Drew Morgen January 10th, 2017
Posted In: Communication